This website is operated by Smart Hostel SRL operating as Smart Hostel. Smart Hostel SRL is registered as a company: CUI 33277416 and J32/576/2014.

You can find our contact details here:  Contact us

We can be contacted by emailing [email protected] or sending a letter addressed our postal address marked for the attention of  ‘Data Protection Officer’.


As you use websites and services we operate, we collect data.

When you visit the site, we collect standard technical data such as your IP address, Computer Operating System, Website Browser and Screen Resolution.  We use this information to analyze general trends in site usage and to ensure our technical developments are compatible with the commonly used technology.  We may also set your language and currency defaults based on this information.

If you make a hostel booking or group enquiry through us then we will ask for your contact details which may include name, email address, country of residence and phone number.  We request this information so we can pass it to the hostel (or the company that runs the hostel) when you make your booking.  This is to ensure the hostel can correctly reserve a room, enter into an agreement with you and to ensure that the hostel, Company that runs the hostel can contact you as part of providing the service.

We do not make any automated decisions based on the data you submit to us that would in any way affect you or your legal rights.

If you make a booking we will retain your information until you have consumed the product or service you purchased and then a short time more in order that we can perform any retrospective customer service that may be required.

Our lawful basis for collecting and processing the personal information is to meet a contractual obligation in sending that information to the Hostel you have purchased services.


As part of an ongoing business, we from time to time anonymize and aggregate data for reporting purposes.

We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.

Aside from the occasions mentioned above, we will never share your information with anyone else without your permission.


You have the right to request visibility of personal data we store about you.  To request this data, please contact us by emailing [email protected] explaining why you want to know and allowing for up to one month to receive the data.  We will send any information we hold on you to you in a standard PDF format.

You have the right to request amendments to your data if you believe the data we hold is inaccurate.  Please contact us by emailing [email protected], explaining what data you need corrected and allowing for up to one month for the rectification to be made.  We will send you a confirmation when the rectification is made and if it is critical to you receiving the services you have requested (bookings, memberships).

You have the right to request we erase all personal data we hold on you. Please contact us by emailing [email protected] requesting that we remove your personal data and allow up to one month for us to respond or erase data. If erasing the data would cause a situation where either we or our company cannot meet our obligations to you because of the data erasure then we will ask for your permission to retain the information until our obligations are fulfilled and for you to request the erasure again once you have consumed the product or service. If you refuse this offer then you may need to cancel the services you purchased and you will suffer any cancellation fees set out in the terms of your purchase.

If you have complaints regarding how your personal data security/privacy have been handled they should be made in writing to the following postal address:

SC Smart Hostel SRL

1 Pasajul Scarilor Street, Sibiu, Romania


This website is not intended for use by children under the age of 16.   If you are under 16, please stop using this service now and request the assistance of your responsible adult.

Should we receive personal information from someone who we know to be under 16 then we will respond asking for parental consent and erase the data if that consent is not received within a reasonable period of time.


Smart Hostel SRL is working to ensure your personal information is held securely.

Smart Hostel uses a carefully selected, 3rd party partner to host your data.

We only ever transmit your data when it is essential to in order to fulfill the product or service you have bought from Smart Hostel and we will always use the most secure route available to us to make that transfer.


We may transfer your personal information to, and store it at, destinations outside of the European Economic Area (“EEA”) for the purposes outlined in this privacy policy. By submitting your personal information, you agree to this transfer. It will only ever be transferred under contract with appropriate data security provisions in place.

Where you buy products and services we will transmit the necessary data to the party who is responsible for providing those products and services.